Projects
Governance, Accountability & Public Service Delivery
SEMA works with government institutions to improve transparency, accountability, and responsiveness in public service delivery. Through citizen feedback, evidence generation, and collaborative engagement with public institutions, SEMA helps identify service delivery gaps and develop practical solutions.
Aim: To strengthen accountable, transparent, and citizen-centred public institutions that deliver quality services.
- Uganda Police Force community feedback pilots 2019 to date.
- JLOS service delivery monitoring 2021/2022 -2023/2024
- Local government accountability pilots. 2019/2022 – 2025
Citizen Voice & Civic Participation
We create opportunities for communities to engage with institutions, share their experiences, and influence decisions that affect their lives. SEMA builds inclusive feedback mechanisms and participatory spaces that amplify community voices.
Aim: To ensure citizens actively shape the services, policies, and institutions that affect them.
- Community dialogues
- Civic engagement forums
- Refugee-community engagement Spaces
Access to Justice, Gender, & Rule of Law
SEMA supports efforts to improve access to justice, legal awareness, and accountability within justice institutions. Through research, citizen engagement, and partnerships, we promote fair, responsive, and accessible justice systems.
Aim: To strengthen trust and access to justice for all, particularly vulnerable and marginalised populations.
- Police accountability surveys.
- Justice service delivery monitoring under JLOS
- Refugee justice experience survey.
- Gender equality studies
- GBV survivor experience research
- Court user experience surveys
- Rule of law and governance research
Health Systems Accountability
SEMA works to improve health service delivery by collecting patient experiences, strengthening accountability mechanisms, and supporting evidence-based decision-making within health systems.
Aim: To promote responsive, equitable, and people-centred health services.
- Health facility feedback systems
- Patient satisfaction assessments
- Health service delivery evaluations
Digital Innovation & Civic Technology
We develop and deploy AI and technology-enabled solutions that make citizen feedback, participation, and accountability more accessible, combining low-tech and digital tools to bridge the gap between communities and institutions.
Aim: To leverage technology for inclusive governance and responsive public services.
- At distance technologies (SMS feedback systems, USSD platforms, QR Codes, and IVR)
- AI-assisted audio devices
- IoT feedback devices
Learning, Capacity Strengthening & Partnerships
SEMA supports institutions, Development Partners, CSOs, LGs, INGOs, RLOs, NGOs and communities to strengthen their use of evidence, accountability practices, and community engagement approaches.
Aim: To build sustainable systems and partnerships that improve governance and service delivery.
- Government capacity strengthening.
- Research dissemination.
- Learning collaboratives.
- Civil society partnerships.
- Training and mentorship programs.
- Evidence-to-policy engagements