We are SEMA

We gather citizen feedback to improve public services.

By 2030, all service providers in East Africa will use citizen feedback to improve their service delivery.

CITIZENS ARE TALKING

People around the world are willing to share their opinions on public services. But this feedback rarely goes to the right place.

ENTER SEMA

SEMA has developed a system for gathering citizen feedback about public services.
(Already, tens of thousands of users!)

YOUR VOICE IS HEARD

We deliver citizen feedback to the people that run public services, so that they can improve what they do.

SEMA STORY

SEMA's story is our guiding beacon for our entire journey.

We belive that a strong feedback culture has a great impact in revolutionizing service delivery standards accross the board.

SEMA provides every citizen a chance to giive their feeback through our feeback devices stationed at different public service institutions, in-person surveys and a toll-free line.

SEMA makes a difference in the lives of citizens, our trainees, and those who manage and improve public institutions.

"SEMA really is the next factor and should be considered in advocacy for transparency and accountability in the public sector"

Sarah Basemera

Chief Magistrate Makindye

Magistrates Court

SEMA has helped me rate my performance and am proud of it and helps me check my performance targets and goals at the end of every month.

Nankya Fatumah

RIO Jinja DCIC