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We are SEMA
We gather citizen feedback to improve public services.
By 2030, all service providers in East Africa will use citizen feedback to improve their service delivery.
CITIZENS ARE TALKING
People around the world are willing to share their opinions on public services. But this feedback rarely goes to the right place.
ENTER SEMA
SEMA has developed a system for gathering citizen feedback about public services.
(Already, tens of thousands of users!)
YOUR VOICE IS HEARD
We deliver citizen feedback to the people that run public services, so that they can improve what they do.
SEMA STORY
SEMA's story is our guiding beacon for our entire journey.
We belive that a strong feedback culture has a great impact in revolutionizing service delivery standards accross the board.
SEMA provides every citizen a chance to give their feeback through our feeback devices stationed at different public service institutions, in-person surveys and a toll-free line.
SEMA makes a difference in the lives of citizens, our trainees, and those who manage and improve public institutions.
These monthly reports help us evaluate our staff, we check the departments that have not performed well and find out what the limitations to good performance are and we are able to address them accordingly. For example, if clients are taking long to get service because of understaffing at the reception, we deploy a few more staff to that section.
DPC
Kasangati Police
When we get the monthly reports and we see -that we have improved in performnace according to feeedback shared by our clients, we are happy and motivated to continue doing our best to serve the patients well.
In-charge Nurse
Komamboga Health Center
We appreciate SEMA because we were lacking a client feedback component and we also appreciate it because our funders also consider these reports.
Magaret
Art clinic in Mpumudde