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We are SEMA
We gather citizen feedback to improve public services.
By 2030, all service providers in East Africa will use citizen feedback to improve their service delivery.
CITIZENS ARE TALKING
People around the world are willing to share their opinions on public services. But this feedback rarely goes to the right place.
ENTER SEMA
SEMA has developed a system for gathering citizen feedback about public services.
(Already, tens of thousands of users!)
YOUR VOICE IS HEARD
We deliver citizen feedback to the people that run public services, so that they can improve what they do.
SEMA STORY
SEMA's story is our guiding beacon for our entire journey.
We belive that a strong feedback culture has a great impact in revolutionizing service delivery standards accross the board.
SEMA provides every citizen a chance to give their feeback through our feeback devices stationed at different public service institutions, in-person surveys and a toll-free line.
SEMA makes a difference in the lives of citizens, our trainees, and those who manage and improve public institutions.
"SEMA has allowed citizens to give their recommendations that have allowed us to evaluate ourselves to find points of improvement for better service delivery."
Semitego Eddie
Community laison officer
Kira road police
Talking to Sr. Irene Nabukwasi from Kiswa health center, she confirmed that improved service delivery is a real possibility. As a midwife service delivery does not stop at the clinic.
Sr. Irene Nabukwasi
Kiswa health center
We appreciate SEMA because we were lacking a client feedback component and we also appreciate it because our funders also consider these reports.
Magaret
Art clinic in Mpumudde