Research Findings
Assessing Client Satisfaction in Police and Health Facility Response to Gender-Based Violence. Read More
Building Trust and Inclusion: Experiences of urban refugees and Police service providers in Kampala, Uganda
Impact Stories
Officer at Jinja Road Police Station
The biggest change has been in attitude. Officers have become less passive and more customer-focused. That shift in mindset is very important because it is not about lacking knowledge; it is about having the willingness to engage and serve people better
Officer at DCIC HQ
The SEMA Reports have really helped us evaluate the performance of our staff and the different departments. Holding them accountable for their scores and giving them their flowers where they have done well. Boosting employee morale and creating positive competition for good performance.
Administrators at Nansana Municipal Council
When the staff know that someone will hold them accountable at the end of the day and there is a monthly report with evidence per department, they tend to treat clients better, attending to them in a timely and respectful manner, and SEMA’s feedback Mechanisms did just that
Feedback from institutions or offices
Male officer at Old Kampala Police Station (Testimonial)
There was a time when the reports talked about the station lacking a waiting area. Through the office of the DPC, all the cars and boda bodas that were in the station were taken away to create space for our clients. Up to now, we still have that space.
In charge at Kitebi Health Centre 3 (Testimoanial)
SEMA’s Feedback Reports helped us to realise that patients were waiting for a very long time at the pharmacy because of understaffing, and we were able to allocate extra staff to that section, and the complaints about long waiting times were no more
