Public Partners

Financial Intelligence Authority

SEMA is currently carrying out impact tracking for FIA. Financial Intelligence Authority was established by the Anti-Money Laundering Act, 2013(AMLA) and has the mandate to combat money Laundering, countering Terrorism financing and countering Proliferation. FIA is there for charged with the responsibility of enlightening the public and relevant institutions on their mandate and how to combat and report money laundering. SEMA is currently following up on the individuals trained to track the effectiveness of the trainings FIA has carried out.

MINISTRY OF ICT AND NATIONAL GUIDANCE

The Ministry of Information and Communications Technology and National Guidance was established with a mandate of providing strategic and technical leadership, overall coordination, support and advocacy on all matters of policy, laws, regulations and strategy for the ICT sector.It also ensures sustainable, efficient and effective development, harnessing and utilization of ICT in all spheres of life to enable the country achieve its national development goals.

JLOS

SEMA signed a contract with the Ministry of Justice and Constitutional Affairs fto access the Justice, Law and Order Sector (JLOS) customer feedback assessment programme. JLOS sought a partner to gather real-time and actionable citizen feedback about the satisfaction of citizens at various JLOS institutions. The objective of this programme is to strengthen monitoring and evaluation systems and improve customer relationship management at JLOS appointed service points. The selected institutions for this programme are National Identification and Registration Authority (NIRA), Uganda Registration Service Bureau (URSB), Uganda Police Force (UPF), Directorate of Citizenship and Immigration Control (DCIC) and the Judiciary. The collaboration, in the form of executing the programme, will also enable Ugandan citizens to feel that their opinion and feedback matters in evaluating and improving service delivery and regain trust in the justice sector, equip local public offices, including police stations, courts and local administration offices, to tackle service delivery issues, see their performance increase over time and feel recognized for their achievements and empower the JLOS secretariat and management of Sector institutions to evaluate their service interventions and performance of offices, and make appropriate policy changes. development goals.

KCCA

Kampala Capital City Authority (KCCA) is the legal entity, established by the Ugandan Parliament with the responsibility of managing operations of the capital city of Kampala in Uganda. SEMA’s partnership with KCCA began in June 2020 where SEMA measured client satisfaction levels for KCCA at 6 Health centres up until 2021. In 2021, SEMA was again procured to measure client satisfaction at 3 Division offices, the KCAA Headquarters and 7 health centres within Kampala.