These factors are recorded in the SEMA Impact Dashboard. This dashboard also tracks automatically whether citizens satisfaction and waiting times improved at an office over time, which we measure through the continuous citizen feedback systems (devices, interviews, mobile platforms). Together, these factors help us to determine whether services are improving and offices are receptive to the SEMA system. Our goal is to make and track lasting positive change at all public offices where SEMA works.
Through our time of collecting citizen feedback at the different institutions, we have received numerous comments from citizens and the public service providers.