SEMA is a social enterprise geared towards the citizen-centred improvement of public services. With this goal in mind, SEMA has developed a system of citizen feedback through which citizens rate the experiences they have had at public offices. As SEMA … Read More
News and Publications
Office of the Year 2020
As is the norm every year, we recognize a public office that has improved its performance based on the feedback received from the citizens. This year was not any different. On 11th October, KCCA City Hall Clinic was awarded for … Read More
Understanding Data analysis and Reporting
Code for Africa training. In a world where there is free access to the internet, a lot of information can be accessed and through this alot of fake news can easily be spread. A Lot of stories have been circulated … Read More
Tags: SEMA's research program
SEMA has kicked off in Kenya
To infinity and beyond! As Buzz lightyear would say, making citizens’ voices heard is what we strive for. Being able to gather over 100,000 citizen voices on service delivery, has and still is quite a learning experience. Through our work … Read More
Learning through behvavioural science research – our new report
Authors: Nathalie E.J. Dijkman, James Kengah, Gideon Too Find full report here. The battle is half-won. Using behavioral science to improve citizen feedback for better public service delivery. For the few people deep enough in the geekdom, GI Joe will … Read More
How your voice helps improve the services at your local health center
Remember those times when a relative is sick and you would just have to block a whole day to take them to the health center? Maybe this has happened multiple times. A Ugandan may ask themselves why there is always … Read More
Trainee Certification Ceremony
At the end of every struggle, a victory has to be celebrated. When it comes to our wonderful trainees, the phrase fits this ceremony. SEMA traineeship program was initiated to ensure that the youth of this country can also be … Read More
Civic Leaders Dialogue: key recommendations to bridge the gap between citizens and government during crises
The COVID-19 outbreak caught the world unprepared in response, as governments had to quickly make policies to protect their citizens from contracting the deadly virus. Citizens were not consulted when making these policies and had to follow government directives in … Read More
Citizen’s views during the lockdown
With the current pandemic that has caused a lot to change in our daily activities, the coronavirus has brought a change to the way we operate in our communities. As we join the rest of the world to fight the … Read More
Four lessons in citizen satisfaction at municipality offices
Its been two years now that we have been collecting citizen feedback at different public institutions in Uganda. During this time, we have delivered monthly feedback reports to these offices and noticed that some public offices have used our monthly … Read More