News and Publications

Civic Leaders Dialogue: key recommendations to bridge the gap between citizens and government during crises

The COVID-19 outbreak caught the world unprepared in response, as governments had to quickly make policies to protect their citizens from contracting the deadly virus. Citizens were not consulted when making these policies and had to follow government directives in … Read More

Citizen’s views during the lockdown

With the current pandemic that has caused a lot to change in our daily activities, the coronavirus has brought a change to the way we operate in our communities. As we join the rest of the world to fight the … Read More

Four lessons in citizen satisfaction at municipality offices

Its been two years now that we have been collecting citizen feedback at different public institutions in Uganda. During this time, we have delivered monthly feedback reports to these offices and noticed that some public offices have used our monthly … Read More

Ntinda police is awarded office of the year 2019

On the 14th of February, Ntinda was awarded as the office of the year 2019. This station was the best performing among five police stations in the metropolitan region where SEMA collected citizen feedback, including Kira road police, Wandegeya police, … Read More

SEMA wins the Anti Corruption Excellence(ACE) award.

The Sheikh Tamim Bin Hamad Al Thani Anti-corruption Excellence Award is an annual event organized by the Rule of Law and Anti Corruption Center (ROLACC) and UNODC to award the best ideas that fight against corruption. This year’s ceremony was … Read More

What type of relationship do citizens and public servants have?

Public service satisfaction, citizen trust, and participation are crucial when it comes to improving service delivery. The value of public officers’ interactions with citizens towards the improvement of public services is apparent and inspired us to conduct a simple research … Read More

Moving from DATA to ACTION: SEMA hosts first “Dialogue Dinner”

On the 19th June 2019 SEMA hosted its annual high level stakeholder meeting in the form of a Dialogue Dinner. Set in an intimate setting to encourage more open dialogue, the event was well attended with over 25 individuals from … Read More

SEMA Announces “Office of the Year”

Kira Road police station was awarded best service police station of the year 2018 based on citizen feedback gathered by SEMA. A certificate of recognition was presented to the Division police commander of the station by Nathalie Dijkman (CEO, SEMA) … Read More

Gathering data on public services is great — but does this data lead to action?

The core activity of SEMA is to gather and report data on how well public services, like police, are operating. Our pilot in Uganda has gathered more than 10,000 citizen feedback reports. But does this data lead to change? In … Read More

SEMA and Ugandan Police interviewed on UBC

SEMA is a social enterprise that aims to increase transparency and accountability of public services by gathering real-time citizen feedback. On Friday 30th November 2018, SEMA had an interview on UBC for the show – ‘ Good morning Uganda’ alongside … Read More