Authors: Nathalie E.J. Dijkman, James Kengah, Gideon Too Find full report here. The battle is half-won. Using behavioral science to improve citizen feedback for better public service delivery. For the few people deep enough in the geekdom, GI Joe will … Read More
News and Publications
How your voice helps improve the services at your local health center.
Remember those times when a relative is sick and you would just have to block a whole day to take them to the health center? Maybe this has happened multiple times. A Ugandan may ask themselves why there is always … Read More
Trainee Certification Ceremony
At the end of every struggle, a victory has to be celebrated. When it comes to our wonderful trainees, the phrase fits this ceremony. SEMA traineeship program was initiated to ensure that the youth of this country can also be … Read More
Civic Leaders Dialogue: key recommendations to bridge the gap between citizens and government during crises
The COVID-19 outbreak caught the world unprepared in response, as governments had to quickly make policies to protect their citizens from contracting the deadly virus. Citizens were not consulted when making these policies and had to follow government directives in … Read More
Citizen’s views during the lockdown
With the current pandemic that has caused a lot to change in our daily activities, the coronavirus has brought a change to the way we operate in our communities. As we join the rest of the world to fight the … Read More
Four lessons in citizen satisfaction at municipality offices
Its been two years now that we have been collecting citizen feedback at different public institutions in Uganda. During this time, we have delivered monthly feedback reports to these offices and noticed that some public offices have used our monthly … Read More
Ntinda police is awarded office of the year 2019
On the 14th of February, Ntinda was awarded as the office of the year 2019. This station was the best performing among five police stations in the metropolitan region where SEMA collected citizen feedback, including Kira road police, Wandegeya police, … Read More
SEMA wins the Anti Corruption Excellence(ACE) award.
The Sheikh Tamim Bin Hamad Al Thani Anti-corruption Excellence Award is an annual event organized by the Rule of Law and Anti Corruption Center (ROLACC) and UNODC to award the best ideas that fight against corruption. This year’s ceremony was … Read More
What type of relationship do citizens and public servants have?
Public service satisfaction, citizen trust, and participation are crucial when it comes to improving service delivery. The value of public officers’ interactions with citizens towards the improvement of public services is apparent and inspired us to conduct a simple research … Read More
Moving from DATA to ACTION: SEMA hosts first “Dialogue Dinner”
On the 19th June 2019 SEMA hosted its annual high level stakeholder meeting in the form of a Dialogue Dinner. Set in an intimate setting to encourage more open dialogue, the event was well attended with over 25 individuals from … Read More