Author Archives: connor

Civic Leaders Dialogue: key recommendations to bridge the gap between citizens and government during crises

The COVID-19 outbreak caught the world unprepared in response, as governments had to quickly make policies to protect their citizens from contracting the deadly virus. Citizens were not consulted when making these policies and had to follow government directives in … Read More

Citizen’s views during the lockdown

With the current pandemic that has caused a lot to change in our daily activities, the coronavirus has brought a change to the way we operate in our communities. As we join the rest of the world to fight the … Read More

Four lessons in citizen satisfaction at municipality offices

Its been two years now that we have been collecting citizen feedback at different public institutions in Uganda. During this time, we have delivered monthly feedback reports to these offices and noticed that some public offices have used our monthly … Read More

Moving from DATA to ACTION: SEMA hosts first “Dialogue Dinner”

On the 19th June 2019 SEMA hosted its annual high level stakeholder meeting in the form of a Dialogue Dinner. Set in an intimate setting to encourage more open dialogue, the event was well attended with over 25 individuals from … Read More

SEMA Announces “Office of the Year”

Kira Road police station was awarded best service police station of the year 2018 based on citizen feedback gathered by SEMA. A certificate of recognition was presented to the Division police commander of the station by Nathalie Dijkman (CEO, SEMA) … Read More

Gathering data on public services is great — but does this data lead to action?

The core activity of SEMA is to gather and report data on how well public services, like police, are operating. Our pilot in Uganda has gathered more than 10,000 citizen feedback reports. But does this data lead to change? In … Read More

SEMA and Ugandan Police interviewed on UBC

SEMA is a social enterprise that aims to increase transparency and accountability of public services by gathering real-time citizen feedback. On Friday 30th November 2018, SEMA had an interview on UBC for the show – ‘ Good morning Uganda’ alongside … Read More

“A Piece of Cake”

A SEMA user in Kampala, inspired by SEMA’s mission to gather citizen feedback, wrote this poem.   A PIECE OF CAKE When the government bakes the National cake, it is the role of the public servant to ensure that everyone … Read More

In pictures: SEMA launches in Uganda

Chief Justice Bart Katureebe launches SEMA in Uganda

The Chief Justice of Uganda officially launched SEMA as one of the innovations that will help Uganda to improve on its service delivery. This joyful moment happened during the 23rd Annual Review Conference for the Justice Law and Order Sector … Read More