Our mission: To create a worldwide revolution in public service; that citizen feedback becomes central to how governments improve their service delivery.
At SEMA, we believe that a citizen’s voice can make a difference in the community. In a quick and easy way, citizens can give feedback on their latest experience at a public institution. We provide citizens and public officials with a real time feedback system. Through our data reports, public officers can follow up on their monthly performance and know what needs to be improved at their institutions.
SEMA currently operates in partnership with the Government of Uganda at various public institutions, including police stations, health centres and municipalities. SEMA is established as a not-for-profit enterprise called Stichting SEMA in The Netherlands, with ANBI status. (CCI number 70988420, and RSIN 858536341). SEMA is also registered as a company limited by guarantee in Uganda (URSB number: 80020001491970). Read SEMA’s Policy Plan here. For more up to date information, read our recent news, follow us on Facebook or Twitter or sign up for our newsletter here.